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Resource Planning Manager

Job Spec

Preston

42000

Permanent

LEGACY22

KEY RESPONSIBILITIES

Our client, a financial services business based in Preston, are looking to hire an Operations Planning and Resourcing manager.

 

You will be accountable for the Operations planning and resource allocation; ensuring that the right people, processes, equipment, permissions, and plans are in the right place, at the right time and quality to meet the Operations SLA's with the business' clients.

 

You will:-

  • Work with key stakeholders from across the wider business
  • You will identify opportunities to improve performance against service levels and KPI's
  • You will enhance the client experience with a truly service-orientated approach
  • You will work with operational heads to plan and allocate resources to priority areas to deliver SLA's across casework and contact centre teams
  • You will need to predict and forward plan operational resources to meet volumes of casework and contact centre touchpoints

KEY REQUIREMENTS

You will need to have / be:-

  • Track record of successfully managing operational planning and resource allocation across multiple teams
  • Ability to present data insights and management information in a compelling manner to support resource decisions and action plans
  • Strong communication skills and collaborative approach across multiple business units
  • Target driven with exceptional analytical skills and a track record in resource planning
  • Puts the member experience at the heart of decision making
  • Sound understanding of resource planning tools and methodology
  • Experience of power BI preferred but not essential
  • Excellent presentation skills
  • A team player